Stop Losing Sales to Unanswered Questions
Your customers shop at midnight. They have questions. An AI chatbot trained on YOUR products answers instantly — converting browsers to buyers 24/7.
Sound Familiar?
These problems cost e-commerce businesses thousands in lost sales every month.
"Where is my order?" on repeat
Your support team spends 40% of their time answering the same tracking questions over and over.
Abandoned carts from unanswered questions
Customers leave without buying because nobody answered their product question at 10pm.
Returns chaos
Customers don't know your returns process, leading to frustrated emails and angry reviews.
Product questions go unanswered
"Will this fit?" "Is this compatible?" — Questions that could convert, but nobody replies fast enough.
Turn Support into Sales
An AI assistant that knows your products, tracks orders, and converts visitors — even at 3am.
Always On
Answer product questions at 3am when your customers are shopping.
Order Tracking
Instant delivery updates from Royal Mail, DPD, DHL, and more.
Ticket Reduction
Handle the repetitive queries automatically, free your team.
Conversion Lift
Instant answers mean more completed purchases.
How It Works
From your store to a live AI assistant in four steps.
Connect Your Store
Shopify, WooCommerce, Magento — we integrate with your existing platform.
Train on Your Products
AI learns your catalog, pricing, stock levels, and policies.
Integrate Shipping
Connect Royal Mail, DPD, DHL for real-time tracking.
Go Live
Deploy to your website, handle thousands of queries instantly.
Try It Yourself
This is a demo for a fictional home goods store. Ask about products, orders, returns — see how it works.
Oakwood Home
AI Shopping Assistant
Try the AI Assistant
Ask questions to see how an AI chatbot can help your business.
See demos for other industries
View all demo chatbotsWhat Your Chatbot Can Do
Every query your customers have — answered instantly.
Product Discovery
"Show me grey sofas under £500 with fast delivery"
Order Tracking
"Where is my order #12345? When will it arrive?"
Returns & Refunds
"How do I return this? Is it still in the return window?"
Payment Support
"Can I pay with Klarna? How does Buy Now Pay Later work?"
Stock Alerts
"Tell me when this is back in stock in size Medium"
Human Handoff
Complex issues seamlessly transferred to your support team.
Built for E-Commerce
Everything you need to automate customer support.
Product Catalog Integration
Real-time stock & pricing
Multi-Carrier Tracking
Royal Mail, DPD, DHL, UPS
Payment Support
Klarna, PayPal, gift cards
Returns Processing
Automated eligibility checks
Multi-Language
100+ languages supported
Human Handoff
Seamless escalation
GDPR Compliant
UK data processing
Zero Hallucination
Answers only from your data
Zero Hallucination Guarantee
The biggest fear with AI for e-commerce: "What if it invents product specs or gives wrong stock information?"
Our chatbot is not ChatGPT. It uses RAG (Retrieval-Augmented Generation) — meaning it can only answer from your product catalog, shipping policies, and FAQ content that you control.
Prices & stock from your live catalog
If not in data, escalates to humans
Product details come from your feed only
Full log of what was retrieved & answered
Why Work With Me Directly?
Compare a bespoke AI solution with a UK-based developer against offshore outsourcing or rigid SaaS platforms.
GDPR Compliant
Data processed under UK/EU regulations, ICO compliant
Direct Contact
UK-based specialist, same timezone, no middlemen
Full Ownership
You own the code, no monthly lock-in fees
On-Premise Option
Standalone LLM for internal systems
Need Complete Data Privacy?
For internal systems handling sensitive financial or client data, I offer standalone LLM deployments that run entirely on your infrastructure. No data leaves your network — ideal for healthcare, legal, financial services, or any FCA/ICO regulated industry.
- Open-source models (Llama 3, Mistral, Phi-3)
- Runs on your servers or private cloud (AWS, Azure UK)
- Zero external API calls — air-gapped option available
- Fine-tunable on your proprietary data
The Numbers Don't Lie
See how quickly a chatbot pays for itself in a typical e-commerce business.
Get Your AI Chatbot Free
We're selecting 3 e-commerce stores for a free pilot. You get a working chatbot, we get a case study & testimonial.
Investment
Fixed project fees — you own the solution, no per-message charges.
Starter
Small stores
- Product Q&A chatbot
- Basic order tracking
- FAQ automation
- Website widget
Professional
Growing stores
- Everything in Starter
- Shipping integration
- Returns processing
- Klarna/PayPal support
- Advanced analytics
Enterprise
Large retailers
- Everything in Professional
- Multi-store support
- Custom integrations
- White-label options
- Priority support
Frequently Asked Questions
Common questions about AI chatbots for e-commerce.
We integrate with all major platforms: Shopify, WooCommerce, Magento, BigCommerce, Wix, Squarespace, and custom-built stores. If you have an API or product feed, we can connect to it.
We sync with your product catalog via API or feed. The AI knows your entire inventory including descriptions, pricing, variants, stock levels, and delivery times. Updates happen in real-time.
Yes. We connect with Royal Mail, DPD, DHL, UPS, Hermes, and most UK/EU carriers. Customers get real-time tracking updates directly in the chat without you lifting a finger.
The chatbot can explain your payment options, check eligibility (via your provider's API), and guide customers through the process. It handles Klarna, Clearpay, PayPal Pay in 3, and others.
The AI checks return eligibility against your policy, explains the process, and can generate return labels if integrated with your shipping provider. Complex cases (damaged items, disputes) are escalated to your team.
Typical results: 60-80% reduction in support tickets, 15-25% increase in conversion rate from instant answers, and 90%+ customer satisfaction scores. Most clients see ROI within 2-3 months.
Yes. The AI can make personalized recommendations based on browsing history, past purchases, and natural language queries like "I need a gift for my mum who likes gardening, under £50".
Basic setup (product catalog + FAQ) takes 1-2 weeks. Full integration (shipping, payments, returns) typically 3-4 weeks. We handle everything — you just review and approve.
Ready to Convert More Customers?
Let's discuss how an AI chatbot can increase your sales and reduce support costs. Free consultation — see real numbers for your store.
AI Chatbot Development for E-Commerce — Full Guide
Why E-Commerce Businesses Need AI Chatbots in 2025
The e-commerce landscape has transformed dramatically. Customer expectations have shifted from next-day responses to instant gratification. For online retailers, this creates a fundamental challenge: how do you provide instant, personalised support around the clock without exponentially increasing your support costs?
Key Statistics
- 82% of consumers expect immediate answers to sales questions
- 79% prefer live chat over other communication channels
- 53% abandon purchases if they can't find quick answers
Traditional solutions fall short. Live chat requires staffing across time zones. Email creates delays that lose sales. Generic FAQ pages frustrate customers who can't find specific answers. Modern AI chatbots powered by large language models understand natural language, maintain context across conversations, and provide genuinely helpful responses.
How AI Chatbots Transform Online Retail
A well-implemented e-commerce chatbot handles multiple functions:
| Function | What It Does | Business Impact |
|---|---|---|
| Product Discovery | Natural language search across your catalog | +15-25% conversion rate |
| Order Tracking | Real-time updates from carriers | -40% "where is my order" tickets |
| Returns Processing | Eligibility checks, label generation | -60% returns-related queries |
| Payment Support | Klarna, PayPal, financing options | -30% cart abandonment |
Platform Integration
We integrate with all major e-commerce platforms:
Storefront API, Admin API, webhooks
REST API, product sync, orders
GraphQL, inventory, customers
Bespoke API integration
Technical Architecture
The AI layer uses Retrieval-Augmented Generation (RAG) architecture. Your product catalog, FAQs, shipping policies, and return procedures are embedded into a vector database. When a customer asks a question, the system retrieves relevant information and generates accurate, contextual responses based on your actual data.
Shipping & Payment Integration
Supported UK carriers and payment providers:
Shipping
- • Royal Mail & Parcelforce
- • DPD & DPD Local
- • DHL Express & Parcel
- • Evri (formerly Hermes)
- • UPS & FedEx
Payments
- • Klarna (Pay in 3, Pay Later)
- • Clearpay / Afterpay
- • PayPal Pay in 3
- • Apple Pay & Google Pay
- • Gift cards & store credit
Investment & Timeline
| Package | Investment | Timeline | Best For |
|---|---|---|---|
| Starter | From £3,000 | 1-2 weeks | Small stores, basic Q&A |
| Professional | From £7,500 | 2-3 weeks | Growing stores, full integration |
| Enterprise | From £15,000 | 3-4 weeks | Large retailers, multi-store |
Most clients see positive ROI within 2-3 months through reduced support costs and increased conversions.