Custom AI Chatbot Development Services in the UK
Looking for a custom AI chatbot that actually understands your business? I specialise in building intelligent AI assistants using RAG (Retrieval-Augmented Generation) technology — the same approach used by enterprise solutions, but tailored specifically for your company's needs.
Unlike generic chatbot builders that rely on decision trees or basic keyword matching, my AI chatbots are trained on YOUR data: product catalogues, support documentation, FAQs, internal wikis, and more. The result? An AI assistant that gives accurate, contextual answers based on your actual business knowledge.
What is RAG (Retrieval-Augmented Generation)?
RAG is a cutting-edge AI architecture that combines the power of large language models (like GPT-4) with your private knowledge base. When a customer asks a question, the system:
- Retrieves relevant documents from your knowledge base using semantic search
- Augments the AI's context with this specific information
- Generates an accurate response grounded in your actual data
This approach eliminates hallucinations (made-up answers) and ensures every response is traceable to source documents.
AI Chatbot Use Cases
Custom AI chatbots can transform operations across virtually any industry:
- Customer Support Automation: Handle 60-80% of common queries instantly, 24/7
- Sales Assistance: Product recommendations, pricing questions, lead qualification
- Internal Knowledge Base: Help employees find information across scattered documentation
- HR & Onboarding: Answer policy questions, guide new employees through processes
- Technical Support: Troubleshooting guides, product documentation, error resolution
- Appointment Booking: Schedule consultations, viewings, or appointments automatically
Industries I Work With
I have experience building AI chatbots for:
- E-commerce — product search, order tracking, returns processing
- Real Estate — property matching, viewing scheduling, area information
- Legal Services — document search, case research, consultation booking
- Healthcare — appointment booking, symptom triage, patient FAQs
- Property Management — resident queries, maintenance requests, service charges
- SaaS & Technology — user onboarding, feature documentation, technical support
Why Choose a Custom AI Chatbot Over Off-the-Shelf Solutions?
| Feature | Generic Chatbots | Custom RAG Solution |
|---|---|---|
| Knowledge Source | Generic internet data | Your specific documents |
| Accuracy | Often irrelevant | 90%+ for domain questions |
| Hallucinations | Common problem | Eliminated with guardrails |
| Customisation | Limited templates | Fully tailored to your brand |
| Data Privacy | Data sent to third parties | Your data stays yours |
Technology Stack
I use enterprise-grade technologies to build reliable, scalable AI chatbots:
- LLMs: OpenAI GPT-4, Anthropic Claude, open-source models (Llama, Mistral)
- Vector Databases: Pinecone, Weaviate, Qdrant for semantic search
- Frameworks: LangChain, LlamaIndex for RAG pipelines
- Deployment: AWS, Vercel, or on-premise for sensitive data
- Integrations: Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams
Getting Started
Ready to explore how an AI chatbot could help your business? The process is straightforward:
- Free Consultation: We discuss your use case, data sources, and goals
- Proposal & Quote: You receive a clear scope, timeline, and fixed price
- Development: I build and train the AI on your data (typically 2-4 weeks)
- Testing & Refinement: We fine-tune responses and handle edge cases
- Deployment & Training: Launch on your chosen platforms with team training
Book a free consultation to discuss your project, or apply for the Pilot Program for discounted early access.