Stop Drowning in Resident Queries
Service charge questions, repair reports, Section 20 confusion — an AI handles 80% of it automatically, 24/7. Your team focuses on what matters.
Sound Familiar?
These problems burn out property managers and frustrate residents.
Phone lines overwhelmed
Property managers spend 60% of their day answering the same service charge questions.
Repair reporting chaos
Residents email, call, and post letters. Issues get lost, residents get angry.
Section 20 confusion
Major works notices generate floods of calls asking "what does this mean?"
Out-of-hours emergencies
Urgent leaks and lift breakdowns reported to voicemail at 2am.
Your 24/7 Resident Support
An AI that knows your portfolio, explains service charges, and logs repairs — while your team focuses on complex issues.
Resident Support
Answer queries even at midnight.
Calls Reduced
Self-service for common queries.
Satisfaction
Instant responses = happy residents.
Saved Weekly
Per property manager.
How It Works
From your portfolio to a live AI assistant in four steps.
Map Your Portfolio
Upload developments, service charges, and policies.
Train the AI
Knowledge of your blocks, contractors, and procedures.
Connect Systems
Integrate with Dwellant, Yardi, or your software.
Go Live
Start handling resident queries 24/7.
Try It Yourself
This is a demo for a fictional block management company. Ask about service charges, repairs, Section 20 — see how it works.
Meridian Block Management
AI Resident Assistant
Try the AI Assistant
Ask questions to see how an AI chatbot can help your business.
See demos for other industries
View all demo chatbotsWhat Your Chatbot Can Do
Every resident query — answered professionally.
Service Charge Queries
"Why has my service charge increased?"
Repair Reporting
"There's a water leak in the communal hallway"
Section 20 Guidance
"What are my rights regarding major works?"
Right to Manage
"How can residents take over management?"
Emergency Escalation
Urgent issues → immediate contractor alert.
Manager Handoff
Complex disputes → your property manager.
Built for Block Management
Everything you need to automate resident communications.
Portfolio Knowledge
All blocks & developments
Service Charges
Budgets & accounts explained
Repair Reporting
Automated logging & routing
Section 20 Support
Major works explained
Emergency Routing
24/7 urgent escalation
Human Handoff
Complex issues → managers
GDPR Compliant
UK data processing
Zero Hallucination
Answers only from your docs
Zero Hallucination Guarantee
The biggest fear with AI in property management: "What if it makes up information about Section 20 or gives wrong service charge figures?"
Our chatbot is not ChatGPT. It uses RAG (Retrieval-Augmented Generation) — meaning it can only answer from documents you've approved: your service charge budgets, your policies, your Section 20 notices.
Every answer links to the source document
If not in docs, escalates to humans
Service charges come from your accounts only
Full log of what was retrieved & answered
Why Work With Me Directly?
Compare a bespoke AI solution with a UK-based developer against offshore outsourcing or rigid SaaS platforms.
GDPR Compliant
Data processed under UK/EU regulations, ICO compliant
Direct Contact
UK-based specialist, same timezone, no middlemen
Full Ownership
You own the code, no monthly lock-in fees
On-Premise Option
Standalone LLM for internal systems
Need Complete Data Privacy?
For internal systems handling sensitive financial or client data, I offer standalone LLM deployments that run entirely on your infrastructure. No data leaves your network — ideal for healthcare, legal, financial services, or any FCA/ICO regulated industry.
- Open-source models (Llama 3, Mistral, Phi-3)
- Runs on your servers or private cloud (AWS, Azure UK)
- Zero external API calls — air-gapped option available
- Fine-tunable on your proprietary data
The Numbers Don't Lie
See how quickly a chatbot pays for itself in a typical property management company.
Get Your AI Chatbot Free
We're selecting 3 property management companies for a free pilot. You get a working chatbot, we get a case study & testimonial.
Investment
Fixed project fees — you own the solution, no per-message charges.
Starter
Small portfolio
- Service charge FAQ
- Basic repair logging
- Block information
- Website widget
Professional
Growing portfolio
- Everything in Starter
- System integration
- Emergency routing
- Section 20 guidance
- Query analytics
Enterprise
Large portfolios
- Everything in Professional
- Multi-region support
- Custom integrations
- White-label options
- Priority support
Frequently Asked Questions
Common questions about AI chatbots for property management.
Yes. The AI can break down service charge components, explain year-on-year changes, discuss budget allocations, and direct residents to detailed accounts. It handles the queries that property managers answer dozens of times per week.
The chatbot collects repair details (description, location, urgency), requests photos if helpful, and creates a repair ticket in your system. Emergency issues trigger immediate alerts. Non-urgent repairs are logged and routed to the appropriate contractor.
We integrate with Dwellant, Yardi, Qube, MRI, Propman, and most UK property management software. Enquiries, repair reports, and resident details flow directly into your existing workflows.
The AI explains the consultation process, timelines, leaseholder rights to appoint contractors, payment options, and the difference between estimated and actual costs. Specific objections or disputes are escalated to property managers.
The chatbot identifies emergencies (water leaks, lift entrapment, gas smells) and immediately alerts your emergency contractor or out-of-hours service. Non-urgent queries are handled normally and logged for follow-up.
With integration to your accounting system, residents can check their service charge balance, view payment history, and understand any arrears. Payment arrangements and disputes are escalated to your accounts team.
All data is processed in the UK under GDPR. Resident information is encrypted, minimal data is collected, and we follow property industry data protection guidelines. Data Processing Agreements are provided.
Typical timeline: 2-3 weeks for basic setup (blocks + FAQ), 4-6 weeks for full system integration. We handle everything — you review and approve.
Ready to Reduce Resident Complaints?
Let's discuss how an AI chatbot can help you serve residents better and free up your property managers. Free consultation — see real numbers for your portfolio.
AI Chatbot Development for Property Management — Complete Guide
The Communication Challenge
Property managers spend a disproportionate amount of time answering repetitive enquiries — often the same questions from different residents in the same development.
Peak Enquiry Periods
| Event | Typical Enquiry Volume | Common Questions |
|---|---|---|
| Service charge demands | +300% for 2 weeks | Budget breakdown, payment options |
| Section 20 consultation | +500% for 30 days | Scope, timeline, payment plans |
| Insurance renewal | +200% for 1 week | Coverage, excess, claims process |
| AGM preparation | +150% for 2 weeks | Agenda, voting, attendance |
Service Charge Queries
Service charge communication represents the largest enquiry category. The chatbot can:
- Explain budget line items in plain language
- Compare year-on-year changes with reasons
- Describe upcoming planned expenditure
- Explain instalment payment options
- Provide payment references
- Confirm receipt of payments
Example Queries Handled
- "Why has the gardening budget increased by 15%?"
- "Can I pay my service charge in instalments?"
- "What's the reserve fund being used for?"
- "When are the accounts available?"
Repair Reporting
The chatbot captures repair reports through natural conversation:
- • Location (block, floor, area)
- • Problem description
- • Urgency assessment
- • Photo evidence
- • Water leaks
- • Security concerns
- • Lift breakdowns
- • Fire safety issues
Section 20 Communication
The chatbot explains major works consultations:
| Stage | What Chatbot Explains |
|---|---|
| Notice of Intention | Why works needed, observation period, nomination rights |
| Statement of Estimates | Contractor options, costs breakdown, selection criteria |
| Works Commencement | Timeline, disruption expected, contractor contact |
| Payment | Options, hardship arrangements, timelines |
System Integration
Property data, residents, service charges
Accounts, repairs, communications
Portfolio data, financials, reporting
Full property management suite
Portfolio Types Supported
- Residential blocks (leasehold & share of freehold)
- Build to Rent (BTR) developments
- Commercial properties
- Mixed-use schemes
- RTM companies
Compliance & Regulations
| Requirement | How Chatbot Supports |
|---|---|
| ARMA standards | Professional communication, complaint escalation |
| Building Safety Act | Resident engagement, safety information |
| GDPR | UK data processing, access controls, audit trails |
| Leasehold Reform | Transparent communication, consistent messaging |
Business Impact
| Metric | Typical Improvement |
|---|---|
| Routine enquiry handling | -70% staff time |
| Response time | From hours to seconds |
| Resident satisfaction | +35% (instant answers) |
| Complaint escalations | -45% (better first response) |