These terms and conditions ("Terms") govern your participation in the AI Pilot Program ("Program") offered by Ihor Chyshkala ("Provider", "I", "me"). By applying to or participating in the Program, you agree to these Terms.
1. Program Overview
The Pilot Program is a limited-availability offering designed to deploy custom AI infrastructure (specifically RAG-based AI assistants) for selected businesses. The Program offers:
- Custom AI chatbot development trained on your business data
- Reduced pilot pricing (£1,500 setup vs standard rates)
- Direct founder access for support and feedback
- Lifetime locked pricing for continued service
- Input on product roadmap and feature development
2. Eligibility & Selection
Participation in the Program is by application only. Submitting an application does not guarantee acceptance. Selection criteria include but are not limited to:
- Suitability of use case for RAG technology
- Availability and quality of training data
- Ability to provide timely feedback during development
- Decision-making authority of the applicant
- Current Program capacity (limited to 5 participants per cohort)
I reserve the right to accept or reject any application at my sole discretion without providing reasons.
3. Pricing & Payment
Pilot Program pricing is as follows:
- Setup Fee: £1,500 (covers infrastructure setup, initial development, and training)
- Ongoing Infrastructure Costs: LLM API tokens, vector database hosting, and compute resources (typically £50-200/month depending on usage)
- Payment Terms: 50% upfront, 50% upon successful completion of Shadow Mode testing (see Section 4)
Infrastructure Cost Responsibility
You agree to either: (a) provide your own API credentials (OpenAI, Anthropic, or equivalent) and cloud resources, OR (b) reimburse infrastructure costs monthly based on actual usage. Infrastructure costs are invoiced at cost with no markup. Failure to pay infrastructure costs within 14 days may result in service suspension.
"Lifetime Locked Pricing" refers to the waiver of monthly SaaS subscription fees that would apply post-pilot. You remain responsible for direct infrastructure costs (at cost, no markup). Standard consulting rates will apply to any additional services, significant scope changes, or new features requested after initial deployment.
4. Deliverables & Timeline
The standard Program deliverables include:
- Custom RAG-based AI assistant trained on your provided data
- Web chat widget or API integration (as agreed)
- Basic analytics dashboard
- Documentation and handover training
Typical timeline is 4 weeks from data receipt to initial deployment, subject to:
- Timely provision of training data and documentation
- Availability for feedback sessions
- Scope remaining within agreed parameters
Shadow Mode Testing Phase
Deployment includes a mandatory "Shadow Mode" period (typically 2 weeks) where the AI generates responses internally for your review before any customer-facing deployment. During this phase:
- AI responses are generated but not sent to end users
- You review outputs and provide feedback for refinement
- Accuracy and tone are calibrated to your standards
The final 50% payment is due upon successful completion of Shadow Mode, defined as your written approval to proceed to live/public deployment. Refusal to approve without reasonable cause (documented accuracy issues) does not waive payment obligation.
5. Your Responsibilities
As a Program participant, you agree to:
- Provide accurate and complete training data in agreed formats
- Ensure you have rights to use all data provided for AI training
- Respond to feedback requests within 48 hours during active development
- Test the solution and provide constructive feedback
- Not share Program pricing or confidential details publicly
6. Data Handling & Privacy
Your data is handled with strict confidentiality:
- All data provided is used solely for training your AI assistant
- Data is not shared with third parties except as required for service delivery (e.g., cloud hosting providers under appropriate data processing agreements)
- Data is not used to train public AI models
- Processing complies with UK GDPR and Data Protection Act 2018
- A separate NDA is available upon request before data sharing
Data Processing Agreement (DPA)
For clients whose AI assistant will process personal data (e.g., patient names, tenant details, client records), a Data Processing Agreement (DPA) compliant with UK GDPR Article 28 will be provided and must be signed prior to data ingestion. This is mandatory for healthcare, legal, property management, and similar regulated sectors.
You remain the owner of your data. Upon termination, your data will be deleted within 30 days unless otherwise agreed or required by law.
7. Intellectual Property
- Your Data: You retain all rights to your training data and business content
- Custom Configuration: Configuration, prompts, and fine-tuning specific to your solution are yours
- Underlying Technology: The underlying RAG architecture, code frameworks, and generic components remain my intellectual property
8. Limitation of Liability
The AI assistant is provided as a tool to assist your operations. While I strive for accuracy:
- AI responses should be verified for critical decisions
- I am not liable for business decisions made based on AI outputs
- Maximum liability is limited to fees paid for the Program
- I am not liable for indirect, consequential, or incidental damages
AI Hallucinations & Human Oversight
You acknowledge that Large Language Model (LLM) technology may occasionally generate incorrect, incomplete, or "hallucinated" information even with RAG implementation and guardrails in place. You agree that human verification is mandatory for all critical outputs before any action is taken, particularly in legal, medical, financial, or other regulated contexts.
You are responsible for reviewing AI outputs and implementing appropriate human oversight for your use case. This is especially critical for healthcare, legal, and financial services where incorrect information could cause harm.
9. Termination
Either party may terminate participation:
- By You: At any time with written notice. Fees paid are non-refundable, but you retain access to work completed.
- By Me: If you breach these Terms, fail to provide required data/feedback, or if the project becomes unviable. Partial refund may be offered at my discretion.
Upon termination, you receive all completed work and custom configurations. Ongoing hosting and maintenance would need to be arranged separately.
10. Feedback & Testimonials
As a Pilot participant, I may request:
- Feedback on features and usability (required)
- A testimonial or case study (optional, with your approval)
- Permission to list you as a client (optional, with your approval)
No testimonial or public reference will be made without your explicit written consent.
11. Modifications
I reserve the right to modify these Terms. Material changes will be communicated to active participants. Continued participation after notification constitutes acceptance of modified Terms.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.
13. Contact
For questions about these Terms or the Pilot Program:
- Email: ihor@chyshkala.com
- Website: chyshkala.com/contact
By applying to the Pilot Program, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.